Issues During Gameplay
- Video Ad Errors / Unable to Perform Ad Watch Gacha Pull
- How to Obtain Potential Shard II
- Character Story Remains as Cleared Before Viewing
- Unlocked Characters Do Not Appear in Expedition / How to Deploy Specific Characters Only
- Cannot Obtain Material Supply Box from Expedition Rewards
- Cannot Claim Premium Pass or Deluxe Pass Rewards / Cannot Receive "Weapon Supply Box"
- Unable to Complete the Mission "Win with 0 Incapacitated Units"
- The Score of Raid Battle/ Total War has not been increased
- Some of the items in the Shop haven't been updated
- "Waiting for Sign-in" shows while performing Data Transfer or Account Linking on Steam
- [Mobile Users] Linked to the Wrong Steam Account (Want to Unlink Steam Account)
- [Mobile Users] Frequently Asked Questions for Linking with Steam
- About the main uses of Dimensional Crystals
- Unable to claim Defense Force Pass points / Weekly mission points not reflected
- How to claim the ★5 Character for 1 Million Pre-Registrations Reached reward
- Still Need Help?
- Missing Character, Weapon, or Item
- FAQs Regarding Gacha Medals
- FAQs Regarding Gacha
- FAQs Regarding Defense Force Passes
- FAQs Regarding Continuous Supply Drops
- FAQs Regarding Dimensional Crystals
- Playing on Multiple Devices