"Unable to Restore" may appear when the App Store is signed in to an Apple Account different from the one used to download the app. *The message may appear regardless of whether you have made any purchases in-game.
If the error appears, please try the following steps: ■Check the Apple Account currently Signed In to the App Store Please check which Apple Account is currently signed in to the App Store. If it does not match the one used to download the app, please sign in to the Apple Account used to download the app, as this may resolve the issue.
■Reinstall the App Please make sure to link your account before reinstalling the app and review the following information. If you reinstall the app before linking your account, you may be unable to log back in to your current account. FAQs Regarding Account Linking
*Reported issues are being reviewed in sequence and any relevant updates will be announced through in-game notices or other official channels. Our support team will contact you if individual assistance is required or additional information is needed.
*Please rest assured that your feedback and suggestions have been received and carefully noted. However, we may be unable to respond to each inquiry individually.
*Please understand that we may not be able to respond to inquiries regarding information not announced through in-game notices or other official channels.
*Depending on the nature of your inquiry and current support volume, it may take some time for us to reply.
*Please note that inquiries submitted on weekends or public holidays may be responded to on the next business day or as soon as possible thereafter.
*Inquiries submitted in unsupported languages will not receive a response.
*Please note that our support team does not respond to any sales or promotional inquiries regarding our products or services.