Please select one
・To conduct a thorough investigation for account recovery, please provide as much detail as possible. We may request additional information if the details provided are insufficient. ・We may not be able to issue a passcode if your situation falls under any of the following: [Currently able to log in / Unable to verify your account ownership or if the account cannot be identified / Account has been deleted / Violation of the Terms of Service]
・Issues already confirmed by the operations team are announced sequentially via in-app notifications. Please check in advance if your reported issue is already listed. *You can also check the currently identified issues here.：https://info.kj8-thegame.com/news ・Please check the store to ensure that your app is updated to the latest version. If it is not, please update and check if the current issue is resolved. ・Reported issues are being reviewed in sequence, and any relevant updates will be announced through in-game notices. *Please note that investigations and reproduction checks may take time and some issues may not be resolved immediately. We appreciate your patience and understanding. *Depending on the nature of your inquiry, we may contact you for further details. Thank you for your understanding.
●Google Play Help: https://support.google.com/googleplay ●Apple Support: https://support.apple.com/contact ●Xsolla Support (for purchases made via Webstore): https://help.xsolla.com/en ・Please provide specific details regarding the reported issue, including the purchased information (items, amounts, etc.). ・If you are unable to provide specific details such as purchase history, we may not be able to proceed the investigation.
*If multiple categories are related, please select all that apply.
Here’s an article that may help resolve your issue based on the information provided.
*When contacting us via the in-game support, the information will entered automatically. If it is not, please refer to Menu > Support on the right side of the title screen. *You can find your Player ID at the in-game Profile or at the bottom-right corner of the title screen.
If your inquiry involves multiple platforms, please select the most relevant one.
●[Android] Example of Model Name: Xperia X Performance SOV33, Xperia 8 SOV42 ●[iPhone / iPad] Example of Model Name: iPhone 15 MTMN3J/A, iPhone 15 Pro
Please provide as much detail as possible, including when and where the issue occurred.
*Please provide the player name you set in your Profile.
*Please provide a specific number instead of a range (e.g. 10 to 20) or you may be asked to resubmit your answer.
*Please note that if you are able to log in, we may not be able to assist with account recovery (passcode issuance). You can transfer your account by performing account linking on your own.
*Please provide all devices used for gameplay.
*If you have made purchases on multiple platforms, please select one of them.
E.g., GPA.0000-0000-0000-00000 *Please copy and paste the GPA order number from your Google Play order history or the purchase confirmation email.
*Please copy and paste the order number listed in your App Store purchase history. (The order number is a 10-digit alphanumeric code consisting of uppercase letters and numbers.)
*Please copy and paste the 18-digit transaction ID listed in your Steam purchase history.
*Please copy and paste the 10-digit transaction number listed on the receipt sent to your registered email address at the time of purchase.
E.g., 1-1 *Please respond in the format shown in the example.
*If you have unlocked the high-difficulty HARD Mode, please select HARD.
*Please provide the max distance reached for the selected difficulty above.
E.g., Mina Ashiro *Please provide the character you have enhanced the most among those other than Kaiju No. 8.
E.g., Off the Scale
E.g., 0 *Please provide a number between 0 and 6. If the character has not been ascended at all, please enter 0.
E.g., T-25101985
E.g., Fungal-Type Unipart β ★12 *Please also provide the number of ★.
*Please provide the full date and time (year, month, day, hour, and minute). You can check the date and time of the screenshot by referring to the timestamp in your photo app. E.g. August 31, 2025 around 18:05 UTC. *Please attach screenshots of Gacha results in the Attachments at the bottom of this form. *The maximum file size for attachments is 50 MB.
Please attach a screenshot of the receipt includes the following information: ●For purchases on Android OS: GPA Order number, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy) ●For purchases on iOS: Order ID, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy) ●For purchases on Webstore: Transaction ID, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy) ●For purchases on Steam: Order ID, Purchased Item, Purchase Amount (Price), Purchase Date(dd/mm/yy) *The maximum file size for attachments is 50 MB.
Please input the date and time when you first experienced the issue. If you're not sure of the exact date and time, please provide an estimated timeframe.
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