Please kindly try the following troubleshooting steps.
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■ Switch your network environment from Wi-Fi to mobile connection (4G or 5G).
■ When Unknown communication error appears during account deletion
When executing account deletion, tapping "TAP TO START" repeatedly may cause the error to appear.
Please check if the issue can be resolved by avoiding repeated taps.
■ Check your device specifications
Please review the recommended system requirements for KAIJU NO. 8 THE GAME in the support page "System Requirements and Recommended Devices".
https://support.kj8-thegame.com/hc/en-us/articles/49279050693657
Please note that if your device does not meet the requirements, the game may not function properly.
*Even if your device meets the required specifications, certain factors such as the device’s condition or network environment may affect its performance.
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If the issue persists after trying these steps, please contact us via Contact Support with the following information for further investigation.
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■Player ID
*The Player ID can be found at the bottom right of the title screen.
■The Device Name and Model Used for Download or Gameplay:
*For Android device : Xperia X Performance SOV33, Xperia 8 SOV42
*For iPhone / iPad device : iPhone SE (3rd generation), iPhone 15 Pro
■ If possible, please attach a video recording when the error occurs.
*The maximum file size for attachments is 50 MB.
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