Items from serial codes will be sent to the player data linked to the Apple/Google account logged-in currently. *Please note that you need to link your KAIJU NO. 8 THE GAME player data to the Apple/Google account you use to sign in to the Web Store.
For more details on account linking, please refer to here.
・After entering a serial code, the items will be delivered directly. ・After entering a serial code, the items that exceeded the possession limit will be delivered via in-game mail. ・If a serial code is entered in-game, players will be sent to the Title Screen. We apologize for any inconvenience caused. ・Please note the expiration date of the serial code. Once the code has expired it can no longer be redeemed. ・Each serial code can only be used once. ・Once a serial code has been used it cannot be canceled. Please make sure you are logged in to the correct account before entering a serial code. ・If you have any questions regarding serial codes, please refer to Xsolla support site.
*Reported issues are being reviewed in sequence and any relevant updates will be announced through in-game notices or other official channels. Our support team will contact you if individual assistance is required or additional information is needed.
*Please rest assured that your feedback and suggestions have been received and carefully noted. However, we may be unable to respond to each inquiry individually.
*Please understand that we may not be able to respond to inquiries regarding information not announced through in-game notices or other official channels.
*Depending on the nature of your inquiry and current support volume, it may take some time for us to reply.
*Please note that inquiries submitted on weekends or public holidays may be responded to on the next business day or as soon as possible thereafter.
*Inquiries submitted in unsupported languages will not receive a response.
*Please note that our support team does not respond to any sales or promotional inquiries regarding our products or services.