If you receive a bill for a purchase you don't recognize, please confirm your purchase history in the store, as well as your payment records to verify it is a previous purchase.
Depending on the payment method, such as credit card payments, charges may be billed in the following month or later.
For iOS users, App Store purchase history information and receipts may be delayed or arrive in batches.
▼Apple Support
https://support.apple.com/en-us/118212
▼Google Play Help
https://support.google.com/googleplay/answer/2850369?hl=en
▼Steam Support
https://help.steampowered.com/en/wizard/HelpWithPurchase
▼Official Web Store
After logging into your Xsolla Wallet account, please check your purchase history.
Xsolla Wallet login page: https://wallet.xsolla.com/en
If you experience login issues, please contact Xsolla support: https://help.xsolla.com/en
Unrecognized Purchase Records (Unauthorized Charges) / Duplicate Charges
*Reported issues are being reviewed in sequence and any relevant updates will be announced through in-game notices or other official channels. Our support team will contact you if individual assistance is required or additional information is needed.
*Please rest assured that your feedback and suggestions have been received and carefully noted. However, we may be unable to respond to each inquiry individually.
*Please understand that we may not be able to respond to inquiries regarding information not announced through in-game notices or other official channels.
*Depending on the nature of your inquiry and current support volume, it may take some time for us to reply.
*Please note that inquiries submitted on weekends or public holidays may be responded to on the next business day or as soon as possible thereafter.
*Inquiries submitted in unsupported languages will not receive a response.
*Please note that our support team does not respond to any sales or promotional inquiries regarding our products or services.