Purchased item(s) may take some time to correctly reflect in your account after a purchase is complete.
If the item is not reflected correctly, please try the following steps:
・Restart KAIJU NO. 8 THE GAME
・Restart your gaming device
・Check your Internet connection and network stability
If the issue persists after trying these steps, please follow the instructions below.
■For iOS/Andriod/Steam Users
Please check your purchase history in the App Store/Google Play Store
For any issues regarding the purchased items, please contact the respective support platform using the links below:
▼Apple Support
https://support.apple.com/en-us/118212
▼Google Play Help
https://support.google.com/googleplay/answer/2850369?hl=en
▼Steam Support
https://help.steampowered.com/en/wizard/HelpWithPurchase
■For Official Web Store Users
If you made your purchase through the official Web Store, please contact Xsolla support for any purchase-related issues.
▼Xsolla Support Site
https://help.xsolla.com/en
If you still have any further problems, please contact us with screenshots of purchase history via the Contact Support link at the bottom of the site.
Purchased Item Not Reflected
*Reported issues are being reviewed in sequence and any relevant updates will be announced through in-game notices or other official channels. Our support team will contact you if individual assistance is required or additional information is needed.
*Please rest assured that your feedback and suggestions have been received and carefully noted. However, we may be unable to respond to each inquiry individually.
*Please understand that we may not be able to respond to inquiries regarding information not announced through in-game notices or other official channels.
*Depending on the nature of your inquiry and current support volume, it may take some time for us to reply.
*Please note that inquiries submitted on weekends or public holidays may be responded to on the next business day or as soon as possible thereafter.
*Inquiries submitted in unsupported languages will not receive a response.
*Please note that our support team does not respond to any sales or promotional inquiries regarding our products or services.